This is an external dispute resolution service that is not for profit and provides free, fair and impartial services to consumers and financial service providers such as insurers where they are unable [..]

If you have an issue with a bank, insurer or credit provider which they have not been able to resolve directly with them then the Financial Ombudsmen Service

The Financial Ombudsman Service has been set up by law to help settle individual disputes between consumers and financial firms. It gives consumers a free, independent service to help resolve disputes [..]

The FOS is a free and independent external dispute resolution service that considers complaints about financial services, including banking, credit, loans, general insurance, life insurance, broking, financial planning, investments, stockbroking, managed funds or superannuation. The FOS can investigate disputes and make decisions that are binding f [..]

A bureau established by major insurance companies to oversee the interests of policyholders whose complaints remain unsolved through normal company channels of communication. The service is available [..]

An independent service established to oversee the interests of policyholders whose complaints remain unresolved. The service is available to policyholders holding personal cover with insurers who participate in the scheme. The decision of the ombudsman is binding on the insurer. More information can be found by visiting www.financial-ombudsman.org. [..]

A company body established to oversee the interests of policyholders whose complaints remain unsolved through normal company channels of communication.

The FOS handles disputes between individuals and regulated financial businesses that they haven't been able to resolve themselves. Its service is independent and completely free of charge. It can't fine companies but can award up to £150,000 in compensation to individuals.

A scheme established by the Government to consider complaints against financial services firms so that they can be resolved quickly and with a minimum of formality.